Household appliance brand short-circuits product shortages to recover over $2M from Amazon
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Unexplained product shortages The brand was experiencing shortages on Amazon due to unknown pallet/carton category discrepancies that were causing the platform to misclassify incoming orders. Because the brand lacked visibility into what was causing the shortages on their end, the problem was inexplicable, recurrent and costing them millions.
Disputing shortages with Profit Recovery Automation With CommerceIQ’s integrated retail ecommerce platform, the brand ran a root cause analysis on recurring shortages and discovered that its Autonomous System Number (ASN) formatting was inconsistent with pallet-level shipments—as it was only acceptable for cartons. Prior methods for disputing shortages couldn’t detect this problem, but with our Profit Recovery Automation solution in place, the brand could: Dispute shortages with automation as th
S Within 12 months, the consumer electronics brand achieved: $2.28M of profits recovered in phase one of the dispute process alone 55.2% approval rate which remained high 2,300+ shortages disputed with a large surge in the first two months of activation to catch older shortages Surge in shortages claimed, many of which were approved. Average resolution rate high over time. Ready to take your ecommerce strategy to the next level? Request a demo
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