Privacy Policy
Last updated: January 1, 2025
1. Introduction
CommerceIQ, Inc. (“CommerceIQ,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard information when you use our website and services.
2. Information We Collect
We collect information you provide directly to us, such as when you:
- Request a demo or contact us
- Subscribe to our newsletter
- Register for a webinar or event
- Use our platform as a customer
This may include your name, email address, phone number, company name, job title, and usage data.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Send transactional and marketing communications (with your consent)
- Respond to your inquiries and provide customer support
- Analyze usage trends and optimize our platform
- Comply with legal obligations
4. Cookies and Tracking
We use cookies and similar tracking technologies to understand how you interact with our website. You can control cookies through your browser settings. We use first-party and third-party cookies for analytics (Google Analytics), advertising (LinkedIn, Google Ads), and session management.
5. Data Sharing
We do not sell your personal information. We may share your data with trusted service providers who help us operate our business (e.g., CRM, email marketing, cloud hosting). All service providers are contractually required to protect your data.
6. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes described in this policy or as required by law. Customer data is deleted or anonymized upon contract termination per our data processing agreement.
7. Your Rights
Depending on your location, you may have rights including:
- Right to access your personal data
- Right to correct inaccurate data
- Right to delete your data
- Right to data portability
- Right to opt out of marketing communications
To exercise your rights, please contact us at privacy@commerceiq.ai.
8. Security
We implement industry-standard security measures including encryption in transit (TLS) and at rest (AES-256), access controls, and regular security audits. CommerceIQ is SOC 2 Type II certified.
9. Contact Us
If you have questions about this privacy policy, please contact us at:
CommerceIQ, Inc.
2100 Geng Rd, Suite 210
Palo Alto, CA 94303
privacy@commerceiq.ai